Organisational development and culture

Establishing a culture of compassion is critical to the future success and survival of our healthcare organisations and systems, and as such is emphasised within national policy guidelines and frameworks.

Having compassionate organisational or team culture(s) increases staff engagement and improves performance, which in turn leads to safer services, improved patient outcomes, a learning organisation and a better standing with local, regional and national audiences.


We work with Executive Boards and Senior Leadership Teams to help them:

  • understand the systems and process that might be acting as barriers to the development of compassionate care and recovery focussed cultures;
  • design whole system interventions to model, support and sustain compassionate teams and leadership behaviours;
  • understand the nature of the leadership challenges (at all levels) within their organisation;
  • develop the necessary skills and capabilities to address those challenges;
  • identify desired cultural values and behaviours; and
  • move beyond action plans to embed positive and sustainable change in their organisation or across organisational boundaries.

Please contact Steve Trenchard at for more information.